The volume of phone calls to the Police Co-op has been steadily increasing over the years in tandem with the increase of our membership base. To ensure good quality and consistency of customer service to our members, Police Co-op has installed a phone logging system to monitor all calls received from members and made by our staff with effect from 12 March 2016.

Members are encouraged to ask for the name of the staff they are speaking to if the staff who has picked up the call has inadvertently not introduced himself/herself initially. This is to allow Police Co-op to trace the same staff who had served you over the phone and to follow up on your queries without having to repeat the process of explaining the matter to you again.